Refund policy

MiraMora Return & Refund Policy

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Returns & Refunds

Each MiraMora case is made to order especially for you. Because our products are produced individually after an order is placed, we are unable to accept returns or exchanges for change of mind, ordering the wrong phone model, or other customer ordering errors.

Please double-check your phone model and order details before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 30 days of delivery. Include your order number, a description of the issue, and clear photos showing the problem.

Once the issue has been reviewed and approved, we will arrange a replacement or refund at no additional cost to you. In most cases, you will not need to return the damaged or defective item.

Order Changes & Cancellations

Because orders may enter production shortly after being placed, changes and cancellations are not guaranteed. If you notice an error in your order, please contact us as soon as possible and we will do our best to help before production begins.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

For questions or problems with an order, please contact us at shopmiramora@gmail.com